World Souvenirs Ltd (Scotland) Information

About Us World Souvenirs Ltd, The Scottish Souvenir Shop, are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at

Our Contact details:
World Souvenirs Ltd
Hollin Cottage
10 Hollin Lane
Styal
Wilmslow
Cheshire
SK9 4JH
United Kingdom

Telephone: +44(0)1625 533434
Fax: +44(0)1625 533434
Email: info ATworldsouvenirs DOTco.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard,American Express, JCB, Switch, PayPal and Nochex. We do not charge for any item until it is ready to ship. You may send your credit card information via phone +44(0)1625 533434, fax +44(0)1625 533434, snail mail (see our address at 'about us' section or online at this web site.

If you wish to send an order by post, plesae include a cheque (in GB pounds sterling) or an International money order (in GB pounds sterling) made payable to World Souvenirs Ltd.

Postage is charged seperately based on weight and destination and is shown during the check out process. Prices include any taxes but not any local Customs duty that may become payable.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Postage is charged seperately based on weight and destination and is shown during the check out process. Prices include any taxes but not any local Customs duty that may become payable.

Delivery Schedule All orders are dealt with as soon as possible.
Most orders are despatched within 4 days of receipt.
Our Delivery aims are
UK- 7 days
Europe 10 days
North America 10 to 14 days
Australia and Far East 20 days BUT please allow up to 28 days.
If urgent please let us know.
Please note that the above may alter in a holiday period.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All Prices include local Taxes except any Customs duty payable.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Your Statutory rights are not affected.

COMPLAINTS
Should you find a problem then please contact us as soon as possible in order that we can rectify the problem.
If any item is defective, damaged in transit or otherwise unacceptable then we will make every effort to correct the situation to your complete satisfaction.
If you have any complaints then please contact John and Jenny Swinbourne in complete confidence by email at
info ATworldsouvenirs DOTco.ukand provide a contact email address or telephone number and we will contact you within 48 hours.
All complaints will be dealt with fairly, in confidence and speedily. We will also ensure that you are kept fully informed about progress.

RETURNS
If the goods are damaged in transit or faulty, please contact us by email at info@worldsouvenirs.co.uk within 30 days and we will replace them free of charge. We may ask you to return them to us, in which case we will refund your postage costs.

Goods that are unacceptable for any reason may be returned for a refund but you must contact us first for authorisation by email at info ATworldsouvenirs DOTco.uk

Reaching Us Customer Support is available by telephoning World Souvenirs on +44(0)1625 533434. This service is supported by a call centre and answering machine which is available at all times. Costs are at normal telephone call costs for dialling the United Kingdom. Please leave your name, telephone number and brief outline of your query.The answering machine is checked at least daily and all calls dealt with as soon as possible.
Alternatively,
You can reach John and Jenny Swinbourne, Directors, by email at info@thebritishsouvenirshop.co.uk
If you need to reach us, please email us at info ATworldsouvenirs DOTco.uk or fax us on +44 (0)1625 533434.
or write to us at
World Souvenirs Ltd
10 Hollin Lane
Styal
Wilmlsow
Cheshire
SK9 4JH
United Kingdom

Privacy Policy The Only information that we collect is that information given at the time of ordering.All information is collected lawfully and in accordance with the Data Protection Act 1998. We do not disclose your details or any other information that you provide to us to enable us to process your order to third parties unless required to do so by a legal judgement.Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We request your email address on our order form which will only be used to communicate with you to acknowledge orders or deal with any queries on your order. We will not use your email for any unsolicited correspondence or pass your details on to any other person or organisation unless required to do so by a legal judgement. In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).Our contact for Privacy matters is Peter Williams who can be contacted via email at info@worldsouvenirs.co.ukData collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If the goods are damaged in transit or faulty, please contact us by email at info@worldsouvenirs.co.uk within 30 days and we will replace them free of charge. We may ask you to return them to us, in which case we will refund your postage costs.

Goods that are unacceptable for any reason may be returned for a refund but you must contact us first for authorisation by email at info@thebritishsouvenirshop.co.uk

Remittance Terms All payments must be received and authorised before shipment

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